FREQUENTLY ASKED QUESTIONS

At CaliforniaSources.Site, we are dedicated to providing our esteemed customers with high-quality ceramic products. Below are the various problems that may arise during product purchases and transactions, along with their solutions. If you have any questions about returning your item to us, please contact us at [chinesesources.org@outlook.com] or via WeChat at fastbooking.

Return Time and Refunds:
You have 7 days from the date you receive your item to return it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the refund within a certain number of days, depending on your card issuer's policies.

Refunds:
Once we receive your item, we will inspect it and notify you that we have received your returned item. After inspecting the item, we will immediately notify you of the status of your refund.

Return Shipping Costs:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Ceramic products are fragile and may get damaged during transit. We understand the importance of receiving your items in perfect condition. Therefore, we provide damage risk insurance for all shipments. If you receive the goods and find any part damaged, please contact us within 7 days of receipt with proof photos and videos of the damaged items. We will assess the situation immediately and arrange to send you a replacement for free.

Special Promotion Products :Only regular priced items can be refunded. Sale items cannot be refunded or returned.

We only replace items if they are defective or damaged. If you need to exchange an item, please email us at [chinesesources.org@outlook.com] and wait for customer service to provide the return shipping address. The time it takes for your exchanged product to reach you may vary depending on where you live. Please choose international express shipping with tracking or purchase shipping insurance. We do not guarantee that we will receive your returned item.

If your goods are damaged during international transit, you can file a compensation claim with the logistics service provider. The compensation standard is usually based on the actual value of the goods. The logistics service provider will determine the compensation amount based on the extent of the damage and the value of the goods. You may need to provide relevant documents such as photos, descriptions, waybills, invoices, etc., to support your compensation claim.

If your goods are lost during international transit, you can file a claim with the logistics service provider. The compensation standard is usually based on the actual value of the goods. The compensation amount is generally a certain percentage of the value of the goods. You may need to provide relevant documents such as waybills, invoices, declared values, etc., to support your claim. The specific percentage may vary depending on the logistics service provider.

If the logistics service fails to deliver your goods on time, you may be entitled to compensation. The compensation amount is usually determined by the loss caused by the delayed delivery, such as sales losses or additional costs. You may need to provide relevant documents and evidence to support your delayed delivery compensation claim. The specific compensation rules and standards should be detailed in your contract with the logistics service provider.

International shipping costs are usually calculated based on the following factors:

1. Chargeable Weight: Shipping costs are usually calculated based on the chargeable weight of the package. Chargeable weight includes actual weight and volumetric weight. For bulky but lightweight packages, the chargeable weight is calculated based on the larger of the volumetric weight and actual weight. If there are two items, one calculated by volumetric weight and one by actual weight, the total chargeable weight is the sum of both.

The volumetric weight is calculated as: length (cm) x width (cm) x height (cm) / volume density factor (usually 5000 or 6000).

2. Destination Country/Region: The shipping cost is influenced by the destination country/region. Different countries/regions may have different shipping costs depending on the logistics company's pricing standards.

The main advantage of Tmall International Logistics is its low cost. Due to the special timeliness of cross-border transportation, the entire cash flow cycle is long, allowing for the turnover of funds on hand.

During international logistics, items cannot be returned during customs clearance. Items purchased internationally are shipped from Jingdezhen, China, and need to clear customs before reaching their destination. Customs clearance may take time, and while it can be expedited, each case needs to be analyzed specifically. Different products may be subject to varying levels of scrutiny by customs.